Last Updated: November 4, 2024
Welcome to Clyvera, a healthcare app designed to provide users with valuable health insights while ensuring the highest privacy and security standards.
1. Introduction
At Clyvera, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application (the "App") available on iOS and Android platforms. By using the App, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
Health Data:
We do not collect any personal information, including your health data, that could directly identify you or your user ID. Our approach to data is designed to be HIPAA compliant, ensuring that any health data we process is de-identified and cannot be traced back to you. Your data is stored on your device or any cloud-connected account owned by you for backup.
Usage Data:
We may collect information about how you access and use the App, including your interactions with the features and content. We use this data in aggregate and de-identified form to improve the user experience and app functionality.
Payment Information:
If you make a purchase through the App, we collect the payment information necessary to process your payment via the Google Play Store or Apple App Store mechanisms. These platforms handle This information securely, and we do not store your payment information.
3. Use of Information
Any information collected is used to provide and improve our services. Specifically, we may use aggregated, de-identified data to:
Improve the App’s functionality and performance
Conduct research and analysis
Develop new features and services
4. Use of Generative AI
The App employs generative AI technology to provide users with symptom-checking and health insights. The AI processes de-identified input data to generate responses. We ensure that the AI prioritizes user privacy and does not retain personal data.
5. Disclosure of Information
We do not collect, share, sell, or rent your personal information to third parties. We may disclose de-identified, aggregated information to third parties for research and analytical purposes. Payment information is handled exclusively by the Google Play Store and Apple App Store as necessary to process your transactions.
6. Data Security
We employ administrative, physical, and technical measures to protect your information. These measures are designed to ensure the confidentiality, integrity, and availability of the data we process, including:
Encryption of data in transit and at rest
Access controls and authentication measures
Regular security assessments and audits
7. GDPR Compliance
Clyvera is committed to protecting users' privacy and data rights in the European Union. We adhere to the General Data Protection Regulation (GDPR) and ensure the following:
Lawful Basis: We process your data based on consent and/or legitimate interests.
User Rights: You have the right to access, correct, delete, and restrict the processing of your data. You also have the right to data portability and to object to data processing.
Withdrawal of Consent: You can withdraw your consent anytime by contacting us or through the app's privacy settings.
Data Transfers: We ensure that any data transferred outside the EEA is protected according to GDPR standards.
Data Protection Officer: Please contact us for any GDPR-related queries or to exercise your rights.
8. Compliance with HIPAA
Clyvera is committed to maintaining the privacy and security of your health information. We comply with all applicable HIPAA regulations, ensuring that any data we handle is appropriately de-identified and cannot be used to identify you.
9. Children’s Privacy
Our App is not intended for use by individuals under 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under 18, we will delete such information from our records.
10. In-App Data Disclosures
Clyvera provides clear and prominent disclosures within the app whenever personal or sensitive data is accessed, collected, used, or shared. These disclosures appear at relevant points of interaction to ensure users are fully informed before consenting to data practices.
Examples of In-App Disclosures:
During Onboarding: When setting up your account, you will be informed about the types of data we collect and how it will be used.
Before Data Collection: A disclosure explaining the data usage will appear before accessing health data or enabling specific features.
Consent Requests: Explicit consent dialogs will be presented before collecting or processing sensitive information.
11. Account Deletion
In-App Account Deletion:
Users can delete their ClyVera accounts directly within the app by navigating to Settings > Account > Delete Account. This process will permanently remove all personal data associated with your account from our servers.
External Account Deletion:
Alternatively, users can request account deletion by contacting us at policy@clyvera.ai. Upon deletion, all personal data associated with the account will be permanently removed from our servers, except where retention is required by law.
12. Third-Party Services
ClyVera integrates with third-party services to provide certain functionalities. These include:
Payment Processors: We use the Google Play Store and Apple App Store mechanisms to facilitate secure transactions. These platforms are bound by strict data protection agreements to ensure the privacy and security of your information. We do not sell or share your personal or sensitive data with these third parties beyond what is necessary to provide our services.
Analytics Providers: We utilize the analytics services provided by the Google Play Store and Apple App Store to analyze app usage and performance. These providers collect aggregated and de-identified data to help us improve the App.
Note: We ensure that all third-party services comply with Google Play’s and Apple’s policies and do not engage in the sale of personal or sensitive user data.
13. Data Transfers and International Compliance
Your data may be transferred to and maintained on servers located outside your country of residence. We ensure that all data transfers comply with applicable data protection laws, including the use of Standard Contractual Clauses (SCCs) to safeguard your information during international transfers.
14. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. Significant changes will be communicated through in-app notifications or emails. You are advised to review this Privacy Policy periodically for any changes.
15. User Consent
By using the App, you consent to the collection, use, and disclosure of your information as described in this Privacy Policy.
16. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Email: policy@clyvera.ai
Thank you for choosing Clyvera. We are committed to safeguarding your privacy and providing a secure environment for your health and other data.